Privacy Policy - updated 24th May 2018

Electraform Ltd cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our first-class products, services and websites (collectively, our “Services”).

You can visit the Electraform website without telling us who you are and without revealing any information about yourself. There are times, however, when we may need certain personally identifiable information ("Personal Information") from you.


Credit and debit card information

We do not store customer credit card details - all transactions will be carried out by Paypal using their secure servers.

1. What information do we collect?

We may collect, store and use the following kinds of personal data:

  1. personal information (such as your name, email address, phone number and company name) when you elect to register with Electraform Ltd in order to download information or access our products or services;
  2. information about your visits to and use of this website;
  3. information about any transaction carried-out between you and Electraform Ltd on or in relation to this website, including information relating to any purchase of our goods or services; (does NOT include credit or debit card details)
  4. information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.

We may collect, store and use data about you and your visits to and use of this website.


2. Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which can be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website and to personalise our website for you. We may use anonymous cookies to record non-personal information such as website activity, date and time of visit and domain type. We may use this information for retargeting purposes.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one. For more information on the cookies we use please see our cookie policy here


3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

  1. improve your browsing experience by personalising the website;
  2. diagnose problems with and identify any security risks, errors, or needed enhancements to our Service
  3. detect and prevent fraud and abuse of our Services and systems
  4. send information (other than marketing communications) which we think may be of interest to you by post, email or similar technology;
  5. send to you marketing communications from Electraform Ltd and any associated business of Electraform Ltd.
  6. provide statistical information about our users – but this information will not be used to identify any individual user.

5. Privacy for our Users Client information

This section applies to the information we process about our Users Clients. Our Services are intended for use by our Users. As a result, for much of the Personal Information we collect and process about Clients through the Services, we act as a processor on behalf of our Users. Electraform Ltd is not responsible for the privacy or security practices of our Users, which may differ from those set forth in this privacy policy. Please check with individual Users about the policies they have in place.

Client data provided by our Users is password protected and can only be accessed by the User.

Information we receive about Clients from our Users: A User may provide Personal Information about you to us through the Services. For example, when a User adds you as one of their Clients to the Client database, they may provide us with certain contact information or other Personal Information about you such as your name, email address, address or telephone number. You may have the opportunity to update some of this information by electing to update or manage your preferences via an email you receive from a User by contacting the User.

If you no longer want to be contacted by one of our Users through our Services, please contact the User directly to update or delete your data.

We do NOT share or interact with ANY Client information uploaded to our servers provided by our Users.


5. Communicating with you

We may contact you directly or through a third party service provider (such as MailChimp or DotMailer) regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  1. email
  2. Telephone calls

You may also update your subscription preferences with respect to receiving communications from us by emailing us at Unsubscribe.


Opting-out

If you no longer wish to receive our emails, newsletters or other communications you may unsubscribe at any time by using the unsubscribe link located at the bottom of such communication or by sending us an email to Unsubscribe


Legal basis for processing

We process Personal Information about you as a data controller as described in this section, where such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include: improving, maintaining, providing, and enhancing our technology, products and services; ensuring the security of the Services and our Website; and for our marketing activities.


6. Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  1. in the event of a corporate sale, merger, reorganisation, dissolution or similar event, personal information may be part of the transferred assets.
  2. with agents, consultants and related third parties: Electraform Ltd, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide it with the information that it needs to perform its specific function.
  3. to the extent that we are required to do so by law;
  4. in connection with any legal proceedings or prospective legal proceedings;
  5. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction).

7. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.


8. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.


9. Other data protection rights

You may have the following data protection rights:

  1. To access, correct, update or request deletion of your Personal Information. Electraform Ltd takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly at any time about accessing, correcting, updating or deleting your Personal Information, or altering your data, by emailing us here. We will consider your request in accordance with applicable laws.
  2. You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority.
  3. As described above, for much of the Personal Information we collect and process about Clients through the Services, we act as a processor on behalf of our Users. In such cases, if you are a Client and want to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your Personal Information is handled by Electraform Ltd as a processor on behalf of our individual Users, you should contact the relevant User that is using the Electraform Ltd Services, and refer to their separate privacy policies. If you no longer want to be contacted by one of our Users through our Services, please contact the User directly to update or delete your data. If you contact us directly, we may remove or update your information within a reasonable time and after providing notice to the User of your request. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.

10. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please click here to send an email, or by post to Electraform Ltd, 2 Trailcock Close, Carrickfergus, Co. Antrim. BT38 7QS.